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Refund policy

At Carkit, we want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help you resolve the issue efficiently under South African consumer guidelines.

Returns You have 7 days from the date you received your item to log a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in its original, undamaged packaging.

Refunds Once we receive your returned item, our team will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that banking processing times vary and it may take a few business days for the credit to reflect in your account.

Exchanges & Damaged Items If you receive a defective or damaged product, please notify us immediately. We will arrange for a replacement or a full refund.

How to Log a Return We do not handle support requests via phone or email. To start a return, exchange, or refund request, please visit our website and submit your request through our dedicated Contact Us page.

Frequently Asked Questions

We ship to all addresses within the borders of South Africa. Whether you are in a major metro area like Johannesburg, Cape Town, and Durban, or located in a regional town, our courier partners will deliver to your door.
Standard Shipping: R90.00 (Takes 5-8 business days). Free Standard Shipping: Automatic on all orders of R1000.00 or more (Takes 5-8 business days). Express Shipping: R150.00 (Takes 3-5 business days).
Yes. Once your order has been packed and handed over to our courier partner, we will generate a tracking number for your package. You can use this number to monitor the progress of your delivery online.
Yes, most of our vehicle accessories (such as our car vacuums and smart cup holders) are specifically engineered as plug-and-play devices that draw power directly from your vehicle's standard 12V cigarette lighter socket.
Our dash cameras do not include a MicroSD card unless explicitly stated in the specific bundle description. You will need to insert a standard compatible MicroSD card to store video footage.
If you need to change your delivery details or cancel an order before it ships out, please notify us immediately. Let us know what changes are required by submitting a support request through our Contact Us page.
We offer a 14-day return window from the date you receive your items. Products must be unused, in their original condition, and in their original packaging. To initiate a return, exchange, or refund, please visit our Contact Us page.
To ensure all customer queries are tracked, queued, and resolved efficiently, we handle all support digitally. We do not provide phone or email support lines. Please visit our website's Contact Us page to send our team a message, and we will get back to you promptly.

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