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Privacy policy

1. Information We Collect When you visit carkit.co.za, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. This includes details provided during checkout such as your name, delivery address, and payment information.

2. Protection of Your Data (POPIA Compliance) In accordance with the Protection of Personal Information Act (POPIA) of South Africa, we are committed to safeguarding your private data. We use industry-standard security measures to ensure your personal details are kept safe from unauthorized access, loss, or alteration.

3. How We Use Your Information We use your personal information strictly to fulfill orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), and to improve your browsing experience. We never sell your personal data to third parties.

4. Third-Party Services We share your information with trusted third parties only to help us use your personal information as described above. For example, we share your address and contact details with our South African courier partners to fulfill standard and express shipping.

5. Your Rights You have the right to access the personal information we hold about you, to ask that it be corrected, updated, or deleted. If you wish to exercise this right, or if you have any privacy-related concerns, please reach out to us solely via our Contact Us page.

Frequently Asked Questions

We ship to all addresses within the borders of South Africa. Whether you are in a major metro area like Johannesburg, Cape Town, and Durban, or located in a regional town, our courier partners will deliver to your door.
Standard Shipping: R90.00 (Takes 5-8 business days). Free Standard Shipping: Automatic on all orders of R1000.00 or more (Takes 5-8 business days). Express Shipping: R150.00 (Takes 3-5 business days).
Yes. Once your order has been packed and handed over to our courier partner, we will generate a tracking number for your package. You can use this number to monitor the progress of your delivery online.
Yes, most of our vehicle accessories (such as our car vacuums and smart cup holders) are specifically engineered as plug-and-play devices that draw power directly from your vehicle's standard 12V cigarette lighter socket.
Our dash cameras do not include a MicroSD card unless explicitly stated in the specific bundle description. You will need to insert a standard compatible MicroSD card to store video footage.
If you need to change your delivery details or cancel an order before it ships out, please notify us immediately. Let us know what changes are required by submitting a support request through our Contact Us page.
We offer a 14-day return window from the date you receive your items. Products must be unused, in their original condition, and in their original packaging. To initiate a return, exchange, or refund, please visit our Contact Us page.
To ensure all customer queries are tracked, queued, and resolved efficiently, we handle all support digitally. We do not provide phone or email support lines. Please visit our website's Contact Us page to send our team a message, and we will get back to you promptly.

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