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FAQ

Where do you ship to?

We ship to all addresses within the borders of South Africa. Whether you are in a major metro area like Johannesburg, Cape Town, and Durban, or located in a regional town, our courier partners will deliver to your door.

What are your shipping rates and delivery times?

  • Standard Shipping: R90.00 (Takes 5-8 business days).

  • Free Standard Shipping: Automatic on all orders of R1000.00 or more (Takes 5-8 business days).

  • Express Shipping: R150.00 (Takes 3-5 business days).

Can I track my order?

Yes. Once your order has been packed and handed over to our courier partner, we will generate a tracking number for your package. You can use this number to monitor the progress of your delivery online.

Do your electronic products plug directly into the car?

Yes, most of our vehicle accessories (such as our car vacuums and smart cup holders) are specifically engineered as plug-and-play devices that draw power directly from your vehicle's standard 12V cigarette lighter socket.

Do your dash cams come with a memory card?

Our dash cameras do not include a MicroSD card unless explicitly stated in the specific bundle description. You will need to insert a standard compatible MicroSD card to store video footage.

How do I change or cancel my order?

If you need to change your delivery details or cancel an order before it ships out, please notify us immediately. Let us know what changes are required by submitting a support request through our Contact Us page.

What is your return policy?

We offer a 14-day return window from the date you receive your items. Products must be unused, in their original condition, and in their original packaging. To initiate a return, exchange, or refund, please visit our Contact Us page.

How can I contact Carkit customer support?

To ensure all customer queries are tracked, queued, and resolved efficiently, we handle all support digitally. We do not provide phone or email support lines. Please visit our website's Contact Us page to send our team a message, and we will get back to you promptly.

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